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BOOKING CONDITIONS
GENERAL CONDITIONS
Booking terms and conditions at Dolomites Family Kronplatzer Hof Hotel.
Cancellation policy
Guests cancelling their reservation are entitled to a refund of the deposit paid in advance if the written communication is sent at least 7 days before the date of arrival indicated in the reservation.
Guests renouncing to the reservation with prior written communication less than 72 hours from the date of arrival indicated in the booking and therefore who will not benefit from the reservation will not be entitled to any refund - if arrival on December 24th, time limit for cancellation is december 20th at 11:59p.m.. The Hotel will reserve the right to withhold the deposit paid by way of penalty. In case of no-show on the day of arrival, unless written notices, the room will be considered free starting from the following day.
Guests cancelling their reservation are entitled to a refund of the deposit paid in advance if the written communication is sent at least 7 days before the date of arrival indicated in the reservation.
Guests renouncing to the reservation with prior written communication less than 72 hours from the date of arrival indicated in the booking and therefore who will not benefit from the reservation will not be entitled to any refund - if arrival on December 24th, time limit for cancellation is december 20th at 11:59p.m.. The Hotel will reserve the right to withhold the deposit paid by way of penalty. In case of no-show on the day of arrival, unless written notices, the room will be considered free starting from the following day.
GUARANTEED REFUND
All our reservations are refundable.
For cancellations up to 7 (seven) days before arrival the reservation can be cancelled without the charge of any penalty and the deposit will be returned in full net of practical management fees and bank fees for a fixed amount of € 1. For cancellations from the 7th day until the 3rd day before arrival, the deposit will be converted into a voucher for future stay. No refund will be made for cancellations after this deadline. Guests who advance the departure date are required to pay for the room until the previously established date.
All our reservations are refundable.
For cancellations up to 7 (seven) days before arrival the reservation can be cancelled without the charge of any penalty and the deposit will be returned in full net of practical management fees and bank fees for a fixed amount of € 1. For cancellations from the 7th day until the 3rd day before arrival, the deposit will be converted into a voucher for future stay. No refund will be made for cancellations after this deadline. Guests who advance the departure date are required to pay for the room until the previously established date.
RULES
Arrival and departure
On arrival date, the rooms will be at your disposal starting from 16.00 hours
On the day of departure (check-out) the rooms must be vacated no later than 10 am. Those wishing to keep the room on the day of departure and beyond the agreed time (and no later than 5.30 pm), will be able to only where possible and following management approval. 33% of the daily amount will be charged.
Customers who leave in advance are required to pay the room for the remaining days of the reservation pursuant to art. 1385 -1386 of the Italian Civil Code and subsequent amendments; Clients who wish to leave during the night or in the morning before 8 am will have to check out and pay the balance of any extras and tourist tax the evening before departure.
On arrival date, the rooms will be at your disposal starting from 16.00 hours
On the day of departure (check-out) the rooms must be vacated no later than 10 am. Those wishing to keep the room on the day of departure and beyond the agreed time (and no later than 5.30 pm), will be able to only where possible and following management approval. 33% of the daily amount will be charged.
Customers who leave in advance are required to pay the room for the remaining days of the reservation pursuant to art. 1385 -1386 of the Italian Civil Code and subsequent amendments; Clients who wish to leave during the night or in the morning before 8 am will have to check out and pay the balance of any extras and tourist tax the evening before departure.
Minors
Entry to unaccompanied minors (<18 years) is not permitted. Minors must be accompanied and must stay with their parents or persons who have parental authority who are responsible for observing and complying with this regulation. Adults are also responsible for the behavior of their children, whose liveliness, education and needs cannot be at the expense of the quiet, safety and hygiene of other guests.
City tax
We would like to inform that starting from 01.01.2022 the city tax will be 2.10 euros per night per person (older than 14 years old).
Entry to unaccompanied minors (<18 years) is not permitted. Minors must be accompanied and must stay with their parents or persons who have parental authority who are responsible for observing and complying with this regulation. Adults are also responsible for the behavior of their children, whose liveliness, education and needs cannot be at the expense of the quiet, safety and hygiene of other guests.
City tax
We would like to inform that starting from 01.01.2022 the city tax will be 2.10 euros per night per person (older than 14 years old).
Visitors
The access to the hotel is strictly forbidden to all who do not stay at the hotel, visits by family members or friends must be authorized by the Management and visitors are required to leave an identity document at the Management which they will be collecting once they leave the hotel.
The visits requiring the overnight stay of additional guests in a room must be previously authorized by the Management. The price will be applied as per the price list. They will be reported to the P.S. all non-authorized persons found inside the hotel.
The access to the hotel is strictly forbidden to all who do not stay at the hotel, visits by family members or friends must be authorized by the Management and visitors are required to leave an identity document at the Management which they will be collecting once they leave the hotel.
The visits requiring the overnight stay of additional guests in a room must be previously authorized by the Management. The price will be applied as per the price list. They will be reported to the P.S. all non-authorized persons found inside the hotel.
Parking
The car park in the area opposite the hotel is reserved for the Hotel guests only. The car park is uncovered and unattended. The Management shall not be held responsible for any damage or theft caused to cars in parking.
The car park in the area opposite the hotel is reserved for the Hotel guests only. The car park is uncovered and unattended. The Management shall not be held responsible for any damage or theft caused to cars in parking.
Code of Silence
All guests are required to respect the silence in the rooms area and in the evening from 9 pm to 8 am the next morning. At any time of day and night, room parties or gathering of people more than 5 in a single room or in the rooms area is not allowed.
ALCOHOL ABUSE
Alcohol misuse and abuse is not tolerated. Any kind of damage and disrepect towards staff, owners, other guests will be prosecuted with local police authorities.
All guests are required to respect the silence in the rooms area and in the evening from 9 pm to 8 am the next morning. At any time of day and night, room parties or gathering of people more than 5 in a single room or in the rooms area is not allowed.
ALCOHOL ABUSE
Alcohol misuse and abuse is not tolerated. Any kind of damage and disrepect towards staff, owners, other guests will be prosecuted with local police authorities.
Use of wellness area and sports equipment
The use of the premises and equipment of the wellness and fitness area is at the risk of the user who is required to respect the guidelines of the wellness area.The use of sauna and wellness facilities is allowed from 16 years old upwards. Sauna opening times: 16 - 19 hours daily.
The use of the premises and equipment of the wellness and fitness area is at the risk of the user who is required to respect the guidelines of the wellness area.The use of sauna and wellness facilities is allowed from 16 years old upwards. Sauna opening times: 16 - 19 hours daily.
Restrictions
It is absolutely forbidden to light any stove and / or lighters, smoke and bring food or drinks into the rooms.
It is absolutely forbidden to light any stove and / or lighters, smoke and bring food or drinks into the rooms.
Responsibility
- The management declines all responsibility for any accidents which may occur to adults and minors, who must be accompanied by their parents and / or carers.
- Any damage to the equipment and furnishings of the Hotel caused by customers or their guests will be charged to the persons responsible for it. The management is not liable for damages caused by other guests, force majeure or natural disasters. Any damage to the equipment and furnishings of the Hotel caused by customers or their guests will be charged to the liable persons.
- The management is not responsible for theft, loss and damage to valuables and objects not delivered to the Management in a sealed envelope. The Management must issue a signed receipt.
- Customers suffering from food allergies are required to notify the Management in advance, which declines any liability should this not occur.
- In case of suspension of the supply of electricity, heating or water due to the operators or for any other reason of force majeure, the Management declines all responsibility and is not obliged to make any refund..
Room cleaning
The cleaning of the rooms / bathroom and the change of towels takes place every 3 days while the change of bed linen every seven days. For those who want to change bed linen or towels every day, please communicate it to the reception office and an extra fee will be charge.
Damages
Any damage caused to the furnishings of the rooms or communal areas due to negligence will be charged at the cost of restoration.
At the discretion of the management, the repeated failure to comply with the aforementioned rules, and an incorrect behavior which seriously damages the harmony and spirit of the Hotel may lead to expulsion as unwanted guests.
In this case, the expelled guest will not be entitled to a refund of the amount paid, subject to the management itself of claiming compensation for any damage and prejudice. Please note that the signing of this regulation implies its total acceptance, including any more unpleasant consequences. The management also warns that if forced, it will quickly alert the competent police forces; in the same way the episodes of serious lack of respect towards the management or of who represents it will be treated.
PREPARE YOUR LUGGAGE AND GET A QUOTE
Via Valle d'Anterselva, 26 Rasun Anterselva
Tel. +39 339 7069563 / +39 0474 497388
E-mail: booking@kronplatzerhof.com
P.Iva 03112610211 - Privacy & Cookie Policy - Cookie preferences
CIN: IT021071A1LOJ3MDRO
Tel. +39 339 7069563 / +39 0474 497388
E-mail: booking@kronplatzerhof.com
P.Iva 03112610211 - Privacy & Cookie Policy - Cookie preferences
CIN: IT021071A1LOJ3MDRO
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